Our Booking Policy

Salon Policies

As we are a small business that relies on commitment and consistency, J.L Hair Collective has implemented mandatory Booking Fees for ALL appointments at J.L Hair Collective and have altered our booking policy, please read below.

Booking Fees

1: All new clients will be required to pay a booking fee at the time of booking the appointment sent via a text link or prepaid when booked online.

2: All existing clients will be required to pay a booking fee 7 days prior to their appointment sent via a text link.

3: Appointments with unpaid booking fees will be cancelled without notice.

4: The booking fee will be deducted from the total booking on the day of the appointment and will only be refunded in accordance with our salon policies, which is outlined below.

Confirmation Text Messages

1: Text messages are sent 3 days prior to your appointment, please reply “yes” to confirm “no” to cancel or call to reschedule.

2: If we do not get a response within 48 hours of your initial message, a second confirmation message will be sent 2 days prior. Failure to respond by the end of that day, we will attempt a phone call to confirm.

3: If we cannot still get in contact 48 hours before your appointment, your booking will be cancelled, and your booking fee will be forfeited.

4: If you need to reschedule, let us know no later than 48 hours before your appointment and you will be able to rebook your appointment to another time, your Booking Fee will then be transferred to your new appointment.

Cancellations and No Shows & Late Arrivals

1: If you, Cancel within 48hours of or do not show up to your appointment, your booking fee will be forfeited.

2: If you arrive AFTER your scheduled appointment time, it may NOT be possible to extend the time of your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the services booked .

3: Scheduled appointments can be cancelled if more than '48 hours’ notice is given by contacting the salon during business hours, via phone on 042115 3524. Leave a message if there is no answer.

4: Scheduled appointments cannot be cancelled or altered on arrival of appointment. If this is done, your booking fee will be forfeited.

Refunds

1: For cancellations only, the booking fee may be refunded if more than '48 hours’ notice is given to the salon.

2: We will not offer a refund if you simply change your mind about the service received or products purchased.

Guarantees

1: Our highly trained technicians provide professional results using the finest products available. J.L Hair Collective  cannot guarantee lasting results unless you are using recommended home care products purchased from our salon or if you swim regularly.

2: As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, J.L Hair Collective will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.

3: Colour corrections and home dye history is NOT covered under this policy. Under no circumstances will refunds or credits be offered as it is processes and you are more than likely not going to achieve your ideal results in one session.

Occupational Health and Safety

1: Whilst we love children, for safety reasons and to ensure you receive a premium service experience our salon strictly cannot cater for children and children are strictly not to attend appointments with parents.

2: Be advised that personal items are your responsibility, and the salon will not be held liable for any personal items that are lost or damaged.

Thank you for reading these Policies to ensure everyone will have a smooth and happy appointment at J.L Hair Collective. By booking online, you accept these terms and conditions. If we can help in anyway leading up to your appointment, please do not hesitate to contact us.

We thank you for your understanding and continuing support, we look forward to seeing you soon!